When creating a Workflow Rule for Tickets, the field Assign To is not available.
SAP Cloud for Customer
By standard, the field Assign To is not available to be selected.
Please use the field Agent instead when defining the Workflow Rule conditions. This field works the same way as the field Assign To.
Missing; Involved Party; Customer; Employee; Assigned; , KBA , LOD-CRM-SRP , Service Request Processing , How To