SAP Knowledge Base Article - Public

3106432 - 360 form shows ratings as "unrated" in Evaluation Summary - 360 Multi-Rater

Symptom

Evaluation Summary of 360 multi-rater form shows the ratings as "unrated" in the Rating column, even all the competencies were rated by the users.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors 360 Multi-Rater

Reproducing the Issue

  1. Open 360 multi-rater form that were already rated
  2. In Evaluation Summary, the ratings are shown as "unrated"



  3. Click on one of the raters
  4. You can see the ratings given per competency
  5. Open Detailed 360 Report
  6. You can see the competencies were rated

Cause

No Summary section was configured for the 360 form template.

Resolution

If no Summary section was configured for the 360 form template, the Overall Rating is not being calculated and it cannot be shown beside the rater list. What you can see when you click on  the rater to see their ratings and when you open Detailed 360 Report is each competency rating. In order to have the Overall Rating calculated (or manually added if Manual Rating is being used), it is necessary to configure a Summary Section for the form.

Note changes made in the template won't be applied to forms that were already launched.

You can hide the Overall Rating column from Evaluation Summary so they won't be shown anymore (that will be applied to live forms): 2794329 - How to hide/show the Rating Column in the Evaluation Summary Section - 360 Multi-Rater.

See Also

  • 2794329 - How to hide/show the Rating Column in the Evaluation Summary Section - 360 Multi-Rater
  • 2735830 - Overall Section Ratings are showing Unrated in Summary Section - Performance Management
  • 2642965 - Rating Calculations in Performance Forms - Performance Management 
  • 2078766 - Ratings - All about ratings in PM v12 Acceleration - Performance Management

Keywords

SuccessFactors, SF, Performance, 360, multi-rater, summary, evaluation, raters, section, column, ratings, unrated, process, form, overall, competency, competencies , KBA , LOD-SF-MTR-RAT , Ratings and Weights , Problem

Product

SAP SuccessFactors Performance & Goals all versions