Symptom
- You create a Service Order as a follow-up from a Contract or by using Create with Reference.
- The system automatically copies the general data such as Account ID however the item data such as Product ID for some products is not copied from the contract to the Service Order.
- Warning message is raised for such item:
Copying item XX not possible; configuration from Product – contract to Spare part - engineer pick-up or sales missing
Environment
SAP Business Bydesign
Reproducing the Issue
Create with Reference Scenario:
- Go to the Service Orders work center.
- Select New Service Order from the Common Tasks.
- Click the Create with Reference button and select in the Reference Type field Contract.
- Select the Value Help for the Reference ID field.
- Select the reference id XYZ (XYZ represents the id of the contract).
- Click on the Enter button.
- You can see that the general data is taken over but the some items are not and the following warning messages are displayed:
Copying item XX not possible; configuration from Product – contract to Spare part - engineer pick-up or sales missing
Follow-Up Scenario:
- Go to the Sales Orders work center.
- Select the Contract view.
- Search for and select Contract ABC (ABC stands for the contract ID).
- Click Follow-up and choose Service Order.
- warning message is raised on the New Service Order screen:
Copying item XX not possible; configuration from Product – contract to Spare part - engineer pick-up or sales missing
Cause
Currently, the materials in Contract has to be consumed via sales order ( item type : Product - Contract ) and we do not allow these to be consumed in a service order.
To consume materials in service scenarios we have entitlement item types in Contracts where materials can be added as "Entitled Product" . This also however will not be copied automatically on a follow up. This material item also will have to be added manually in the service order and then assignments to contract item can be done on the service order item.
Resolution
This is the current system behaviour.
See Also
Keywords
contract, service order, material, spare parts, follow up, create with reference, cannot create, PICK, SHIP , missing, error message, contract, products , KBA , contracts , follow up service order , spare parts , materials , create with refernce , service orders , AP-SVO-SO , Service Order , Problem