SAP Knowledge Base Article - Preview

3106466 - Unable to Default a Corporate Template

Symptom

When trying to reply back to a Ticket via e-mail, you have to manually select the Corporate Template that will be used. You would like the Corporate Template to be automatically selected/defaulted.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Automation; Email; Interactions; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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