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SAP Knowledge Base Article - PreviewSymptom
When trying to reply back to a Ticket via e-mail, you have to manually select the Corporate Template that will be used. You would like the Corporate Template to be automatically selected/defaulted.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Automation; Email; Interactions; , KBA , LOD-CRM-SRP , Service Request Processing , How To
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