/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
When trying to reply back to a Ticket via e-mail, you have to manually select the Corporate Template that will be used. You would like the Corporate Template to be automatically selected/defaulted.
Environment
SAP Cloud for Customer
Cause
By standard the Corporate Template needs to be manually selected. However, this behavior can be enhanced via a BADI PDI (SDK).
Resolution
Please follow the instructions from the following guide in order to set default Corporate Templates via SDK.
Keywords
Automation; Email; Interactions; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)