SAP Knowledge Base Article - Public

3106876 - Custom SAML Identity Provider (IdP) update of all SAP Analytics Cloud (SAC) US2 tenants


To ensure the best possible server stability of your SAP Analytics Cloud tenant hosting on US2 data center, we will be internally migrating your tenant to US3 data center without changing the tenant URL


  • SAP Analytics Cloud (Enterprise) 2021.21 or later for fast-track tenants
  • SAP Analytics Cloud (Enterprise) 2021.20 or later for QRC tenants
  • US2 data center


This migration of tenants will secure continued access to your SAP Analytics Cloud tenant, so you can experience all the upcoming product updates planned for future releases.


If your tenant has a custom IdP enabled, System Administrators are required to take action as below:

    • If the system owner has left the company or is unable to transfer the role before migration date, please contact your SAP Account Manager (or CEE) as soon as possible to have system ownership changed to someone else in the organization before migration date.

    • After migration, to be able to access the SAP Analytics Cloud instance properly, please update the SAC metadata into your custom IdP by following there steps:
      1. Navigate to the IDP admin Console with the S-USER (sub account user). In most cases this should be the tenant owner.
      2. Click on the application and download the service provider metadata file.
      3. Upload this service provider metadata file in the same application to your custom IDP (SAP IAS, Azure etc..).
      4. Now it should be possible again to access SAP Analytics Cloud.

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    SAP Analytics Cloud 1.0