SAP Knowledge Base Article - Public

3107407 - Business Card Scanner Encountered An Error Unauthorized


You have activated Business Card Scanner but receive the error "Encountered an error: Unauthorized" when trying to use it.


SAP Cloud For Customer

Reproducing the Issue

Prerequisite: You have activated Business Card Scanner. Please find relevant KBA in "See Also" section below.

  1. Logon to C4C on your mobile device.
  2. Create New Lead.
  3. Use the Business Scanner functionality.
  4. You get error "Encountered an error: Unauthorized".


You might have chosen "US" Data Processing location when registering account at which uses a different endpoint URL( and is not supported by C4C.


Please create an application with Data Processing location as "European Union" which uses endpoint URL as ( Once done, you should update the API key with new user ID and password.

See Also

2486876 - How to Activate ABBYY Business Card Scanner


Scanner, Scanning, Scan, Lead, C4C, ABBYY, Mobile, App, New , KBA , AP-RC-GEN-MSH , Mashups , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions