SAP Knowledge Base Article - Public

3107435 - How to Execute a Performance Trace from UI


You would like to know how to use the new 2108 feature to trace performance from the UI.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud for Customer


  1. Log into system as an administrator user.
  2. Click the User Profile icon at the top-right corner and select Settings.
  3. Navigate to Company Settings.
  4. In the right-hand side, scroll to find option Enable Performance Trace.
  5. Enable the same and Save.

  1. Log off and log back into the C4C system to ensure that change is applied.

To execute a trace:

  1. Click the User Profile icon at the top-right corner and select Start Performance Tracing.

  1. Once the trace is active, the user(s) affected should perform the where performance issue was faced.
  2. After this is done, access the User Profile icon menu again and click Stop Performance trace

  1. A prompt appears with a trace ID.

  1. Copy that trace ID and provide it to admin/SAP.

Note: The trace will be active only for 5 mins.


Performance Trace, 2108, New Functionality , KBA , LOD-CRM-PRF , Performance , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions