SAP Knowledge Base Article - Public

3107481 - Story report schedule failed and unable to fetch prompt - People Analytics


  • The schedule of a recent imported Story report is failing with "Report generation failed" error message in My Jobs page
  • "Unable to fetch the prompt information" error message is displayed trying to create a new schedule for a recent imported Story report


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Import a Story report in Report Center
  2. Under Action click on New Schedule
  3. If the report has a date prompt, the error message "Unable to fetch the prompt information" is displayed
  4. If the report does not have a date prompt, the schedule can be submitted, but it will fail


Story Schedule is failing for new imported reports.


Engineering team is working on the resolution of this issue.

As a workaround, please open the Story report (either Run or Edit action) prior to creating a new Schedule in Report Center.


Story report schedule failed unable to fetch prompt Stories People Analytics SAC, KI2205 , KBA , LOD-SF-ANA-SAC , People Analytics (Analytics Cloud for SF) , Problem


SAP SuccessFactors HXM Suite all versions