There is an issue with Incidents synchronization between Solution Manager IT Service Management and SAP ONE Support Launchpad when you process an incident sometimes in Solution Manager system and other times in SAP ONE Support Launchpad for the same incident.
SAP Solution Manager 7.20
Channel, ITSM, Support Launchpad, synchronization. , KBA , edit incident , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem
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