3107484 - Problems synchronizing incidents with SAP using Solution Manager and SAP ONE Support Launchpad in single incident

Symptom

There is an issue with Incidents synchronization between Solution Manager IT Service Management and SAP ONE Support Launchpad when you process an incident sometimes in Solution Manager system and other times in SAP ONE Support Launchpad for the same incident.

Environment

SAP Solution Manager 7.20

Product

SAP Solution Manager 7.2

Keywords

Channel, ITSM, Support Launchpad, synchronization. , KBA , edit incident , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

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