SAP Knowledge Base Article - Preview

3107484 - Problems synchronizing cases with SAP using Solution Manager and SAP for Me in a single case

Symptom

There is an issue with synchronization of cases between Solution Manager IT Service Management and SAP for Me when you process a case sometimes in Solution Manager system and other times in SAP for Me for the same case


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

Channel, ITSM, Support Launchpad, synchronization. , KBA , edit incident , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-FORME , SAP for Me , Problem

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