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SAP Knowledge Base Article - PreviewSymptom
There is an issue with synchronization of cases between Solution Manager IT Service Management and SAP for Me when you process a case sometimes in Solution Manager system and other times in SAP for Me for the same case
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
Channel, ITSM, Support Launchpad, synchronization. , KBA , edit incident , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-FORME , SAP for Me , Problem
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