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SAP Knowledge Base Article - PreviewSymptom
There is an issue with Incidents synchronization between Solution Manager IT Service Management and SAP ONE Support Launchpad when you process an incident sometimes in Solution Manager system and other times in SAP ONE Support Launchpad for the same incident.
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Environment
SAP Solution Manager 7.20
Product
SAP Solution Manager 7.2
Keywords
Channel, ITSM, Support Launchpad, synchronization. , KBA , edit incident , SV-SMG-SUP , Service Desk / Incident Management , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem
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