Symptom
When uploading document in Maintain Onboarding and Offboarding Document templates, an error pops up:
"Error in: ChangeSet index 1 - ???HCP upload error: XDP or PDF File Parse Error???;File could not be uploaded to PFS"
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Admin Center -> Maintain Onboarding and Offboarding Document templates
- Upload a .pdf file
- Provide all the necessary required fields
- Click on Save.
- An error is being thrown by the system
Cause
There is no signature field that is being detected by the system
Resolution
A signature field must have a suffix DocuSignSignHere for signature and DocuSignDateSignedfor date, regardless of who is signing the form.
Please upload a .xdp file with DocuSignSignHere and DocuSignDateSignedfor.
Sharing this URL link of the implementation guide to resolve these scenario: Uploading and Mapping a Third Party PDF Form
See Also
Keywords
Onboarding,ONB 2.0,obx,error,XDP,or,PDF,File,Parse,Error,Upload,failed,HCP,doesn't,contains,AcroForm , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem