SAP Knowledge Base Article - Public

3107525 - Error in: ChangeSet index 1 - ???HCP upload error: XDP or PDF File Parse Error???;File could not be uploaded to PFS - Onboarding

Symptom

When uploading document in Maintain Onboarding and Offboarding Document templates, an error pops up:

"Error in: ChangeSet index 1 - ???HCP upload error: XDP or PDF File Parse Error???;File could not be uploaded to PFS"

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Admin Center -> Maintain Onboarding and Offboarding Document templates
  2. Upload a .pdf file 
  3. Provide all the necessary required fields
  4. Click on Save.
  5. An error is being thrown by the system

Cause

There is no signature field that is being detected by the system

Resolution

A signature field must have a suffix DocuSignSignHere for signature and DocuSignDateSignedfor date, regardless of who is signing the form.
Please upload a .xdp file with DocuSignSignHere and DocuSignDateSignedfor.

Sharing this URL link of the implementation guide to resolve these scenario: Uploading and Mapping a Third Party PDF Form

See Also

3066677 - [Onboarding]Error- (ChangeSet Index 1 - ???Cannot Initialize bean because Object Definition is foun to be null for object type: DoumentGenerationTemplate???)

3069839 - ERROR: ChangeSet index 1 - ???Exception while reading Provisioning settings for authentication.???;File could not be uploaded to PFS - Onboarding

Keywords

Onboarding,ONB 2.0,obx,error,XDP,or,PDF,File,Parse,Error,Upload,failed,HCP,doesn't,contains,AcroForm , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions