SAP Knowledge Base Article - Preview

3107589 - "Orbeon Forms - Unauthorized - You do not have access to this page" issue when editing a yForm in Backoffice

Symptom

When user clicks on a yForm in Backoffice and then clicks on the pen icon to open the yForm editor, a new window opens with "Orbeon Forms - Unauthorized - You do not have access to this page." error message.

In Kibana Logs, below exceptions are found:

{"origin":"access-log","timeMillis":1633060150514,"thread":"hybrisHTTP18","contextMap":{"remoteHost":"127.0.0.1","remoteUser":null,"requestLine":"GET /xyformsweb/fr/service/hybris/crud/orbeon/builder/data/meproductform0005/data.xml?data-format-version=4.0.0 HTTP/1.1","statusCode":401,"bytesSent":0,"processMillis":5,"commitMillis":4,"connectionStatus":"+"}}

{"localServerName": "xxxxxx", "remoteHost": "xxxxxx", "identdUsername": "-", "remoteUser": "-", "time": "[01/Oct/2021:03:49:10 +0000]", "requestFirstLine": "GET /backoffice/orbeon/fr/orbeon/builder/edit/meproductform0005 HTTP/1.1", "status": "403", "bytes": "1222", "referer": "https://xxxxxx.model-t.cc.commerce.ondemand.com/backoffice/", "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.82 Safari/537.36", "cache status": "-"}


In the Orbeon Logs, below exceptions are found:

2021-10-08 04:03:24,177 ERROR XFormsServer  - xforms-submit-error - xf:submission for submission id: fr-get-document-submission, error code received when submitting instance: 401
2021-10-08 04:03:24,195 INFO  PageFlowControllerProcessor  - unauthorized {controller: "oxf:/apps/fr/page-flow.xml", method: "GET", path: "/fr/orbeon/builder/edit/meproductform0005", status-code: "401"}
2021-10-08 04:03:24,195 INFO  PageFlowControllerProcessor  - unauthorized {controller: "oxf:/page-flow.xml", method: "GET", path: "/fr/orbeon/builder/edit/meproductform0005", status-code: "401"}

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



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Environment

  • All versions in SAP Commerce Cloud in the Public Cloud (CCV2)

Product

SAP Commerce Cloud all versions

Keywords

orbeon, yforms, authorization, hybris-proxy-header, xyformsservices , KBA , CEC-COM-3RD-ORB , ORBIAN forms , CEC-HCS-CCAZ-CZO , Customer Zone on Azure , CEC-HCS-CCAZ-OPS , OPS component for General environment management , Problem

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