SAP Knowledge Base Article - Preview

3107884 - Employee Data Not Copied Over from Main Ticket to Sub-Ticket

Symptom

When creating a sub-ticket out of a main ticket, you notice that the Employee data from the main ticket is not copied over to the sub-ticket.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Employee, Employee Details, Employee Data, Employee Support, Customer Support, Ticket, C4C, Service Ticket, Service Request Ticket, Main Ticket, Sub Ticket, Sub-Ticket, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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