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SAP Knowledge Base Article - PreviewSymptom
When creating a sub-ticket out of a main ticket, you notice that the Employee data from the main ticket is not copied over to the sub-ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Employee, Employee Details, Employee Data, Employee Support, Customer Support, Ticket, C4C, Service Ticket, Service Request Ticket, Main Ticket, Sub Ticket, Sub-Ticket, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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