Symptom
- Modify the format, colour, content, size, elements of the email when an Offer Letter is generated using DocuSign, also known as DocuSign Envelope.
- This email redirects the candidate to the External Career Portal when clicked on "Review Document"
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Recruiting
- Select any Job Requisition
- Select any candidate in the Offer status
- Take action -> Offer -> Offer Letter -> Select any template -> Next Step
- Select "Online Offer with eSignature" to generate an Offer using DocuSign
- Click "Send"
- Check the Email Envelope received by the candidate which redirects to the External Career Portal when clicked on "Review Document"
Resolution
- SuccessFactors Product team has confirmed that the modification of the DocuSign Envelope is done through the DocuSign Team and this cannot be modified through the SuccessFactors instance.
- For more queries or FAQ visit: DocuSign Envelope Portal
Keywords
DocuSign, docusign, review, document, envelope, email, template, change, modify, online, offer, eSignature , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To