SAP Knowledge Base Article - Public

3107924 - Attachments Not Carried Over from Main Ticket to Sub-Ticket


You notice that, when you create a sub-ticket out of a main ticket, the attachments of the main ticket are not carried over to the sub-ticket.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open Ticket ID ABC.
  4. Navigate to Attachments tab.
  5. See there are attachments maintained.
  6. Create a sub-ticket.
  7. Navigate to the Attachments tab.
  8. See it is empty.


At the moment, the attachments will not be carried over from the main ticket to the sub-ticket.


This feature is not supported in the current release of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder
2.  If you are a customer:

  1. Contact your Account Executive.
  2. Check the link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:


Ticket, Main Ticket, Sub Ticket, Attachment, Attachments, Sub-Ticket, C4C, Service, Service Request, C4C, , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions