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SAP Knowledge Base Article - PreviewSymptom
You notice that, when creating a sub-ticket out of a main ticket, the Service Category is copied over, however, the case Category is not copied from the main ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
C4C, Service, Ticket, Service Ticket, Main Ticket, Sub-Ticket, Sub Ticket, case Category, Category, Categories, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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