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SAP Knowledge Base Article - PublicSymptom
- Does the instance refresh tool support the latest home page?
- The system returns the following message when scheduling a refresh: "The self-service Instance Refresh tool doesn't allow refresh requests when the latest home page is enabled. SAP is working on a self-service refresh option, but in the meantime, please contact SAP Cloud Support to request an instance refresh"
Environment
SAP SuccessFactors HCM Suite
Resolution
| Source Tenant | Target Tenant | Target behavior |
| Home Page 3 | Latest Home Page | Homepage3 will be copied to Target Instance. For Latest Home Page to be re-enable on the Target you will need to run the upgrade from upgrade center. Note: Cards available on the target before refresh will no longer be seen that is because the cards wont be relevant to the data that is copied to the source tenant where there was the old version of the homepage. |
| Latest Home Page | Homepage3 | Latest Homepage will be enabled on the target tenant. All the homepage cards available on the source will be copied in the target instance. |
| Latest Home Page | Latest Home Page | Latest Homepage will be available. All cards copied from the source will be available. |
| Homepage 3 | Homepage3 | Homepage3 will be available. Homepage3 data will be copied into the target as behavior today. |
There is no block in the IRT tool for instances with/without the Latest Home Page.
In case the user receive the error message, please contact SAP Support.
See Also
Keywords
Instance refresh tool, latest home page, IRT tool for the LHOM, IRT tool, Instance refresh tool supports Latest Home Page , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , LOD-SF-PLT-LHOM , Latest Home Page , How To
Product
SAP SuccessFactors HXM Suite 2111
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