SAP Knowledge Base Article - Public

3108242 - Candidate name missing from default One Time Password email


After creating an account on the External Career Site, a candidate receives the One-Time Password email verification, but their name is not displayed

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SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Admin Center>Manage Recruiting Settings
  2. Untick 'Disable One-Time Password-based Email Verification' and click 'Save':
    OTP Setting in Manage Recruiting Settings.png
  3. Create an account on the external career site
  4. Receive One Time Password Email but it is not displaying candidate name:


This is expected behaviour, as since the 2021 H2 release, the default verification email with One-Time password, that is sent to candidates for account creation and updating of contact email in the Candidate Profile now no longer displays the names of the candidates. This update prevents phishing attacks.

NOTE: This change only affects the default OTP email. The update doesn’t impact the email templates configured by a customer using the One-Time Password for External Candidate Account Creation email trigger. You can still create a customized template for OTP and associate this with a trigger, where you can add the [[CANDIDATE_FULL_NAME]] token:

  1. Admin Center>Manage Recruiting Email Templates
  2. Create a new template for OTP:
    Create email template for OTP.png
  3. Go to Admin Center>Recruiting Email Triggers>One-Time Password for External Candidate Account Creation
  4. Click on Enable and select the template you have created:
    OTP Trigger.png
  5. Go to the external career site and create an account and you will receive an email with the candidate name:

See Also

2979350 - One-Time Password Email Verification (OTP)

Implementation Guide - One-Time Password (OTP) for Email Address Verification


One-Time Password, One-Time Passcode, Email, Candidate Name , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Product Enhancement


SAP SuccessFactors Recruiting all versions