SAP Knowledge Base Article - Public

3108693 - Name Format Adopted in Org Chart

Symptom

    How Name Format works in Org Chart?

    Environment

    SAP SuccessFactors HXM Suite

    Cause

    As part of 2H 2021, Org Chart feature will now adopt the formatted display name.

    Resolution

    Prerequisites:

    • Name Format should be enabled (see KBA 2274066 - How to use Name Format functionality in Employee Central for Org Chart)
    • EP Name format is enabled (configured with Configure People Profile)
    • Legal Entity is configured with EC name format 
    • Company system and logo setting->Enable the name format selected in Configure People Profile to apply globally" is enabled

    NOTE: SuccessFactors Mobile app currently does not display Preferred Name as the Web browser version of the application. There are future enhancements planned to extend this logic to further areas in the system but not confirmed dates have been provided.

    When the feature toggle is ON, Company Org Chart will respect both EC(Employee Center) and EP (Employee Profile) setting. Specifically, Company Org Chart supports below criteria.

    EP Name Format

    EC Name Format

    Enable the name format selected in Configure People Profile to apply globally)

    Org Chart Display for User

    YES

    YES

    YES

    Org chart username is displayed with EP format name

    YES

    YES

    NO

    Org chart username is displayed with EC format name

    YES

    NO

    YES or NO

    Org chart username is displayed with EP format name

    NO

    YES

    YES

    Org chart username is displayed with COMMON_User_Display_Name

    NO

    YES

    NO

    Org chart username is displayed with EC format name

    NO

    NO

    YES or NO

    Org chart username is displayed with full name (first name + last name)

    When the feature toggle is OFF, Company Org Chart will only respect EP (Employee Profile) setting and display the user name as former release. Specifically, Company Org Chart supports below criteria.

    EP Name Format

    Enable the name format selected in Configure People Profile to apply globally)

    Org Chart Display for User

    YES

    NO

    Org chart username is displayed with full name (first name + last name)

    YES

    YES

    Org chart username is displayed with EP format name

    NO

    YES or NO

    Org chart username is displayed with full name (first name + last name)

    See Also

    SAP Help Portal: Setting Up and Using the Organization Chart

    Keywords

    org chart, Name Format, formal-name, formal name , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Product Enhancement

    Product

    SAP SuccessFactors HXM Suite all versions