3108733 - Internal Candidate receiving an application error while applying to a Job

When an Internal Candidate tries to apply to any Requisition, or make changes to their Careers Page, the system returns an application error with the following message: 

"errorId=null, timestamp=null, errorMessage=Error, server=****, versionInfo=Release**Server**Timestamp**"

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SAP SuccessFactors Recruiting Management 

Reproducing the issue in the Internal Careers site:

1. An Internal Candidate opens the Internal Careers site and tries to apply for a Requisition; 
2. After clicking on "Apply", system returns an error with the message:
   errorId=null, timestamp=null, errorMessage=Error, server=****, versionInfo=Release**Server**Timestamp**

Reproducing the issue in the Internal Candidate Profile:

1. An Internal Candidate opens their Candidate Profile.
2. The candidate makes a change to their profile.
3. They click save, the system returns an error with the message:
   errorId=null, timestamp=null, errorMessage=Error, server=****, versionInfo=Release**Server**Timestamp**

One possible cause for the issue is that there is one document attached within the Candidate Profile which format saved isn't supported. For example, uploading a Resume/CV file using the extension "DOCM"  instead of a PDF, DOCX, or any other supported.

To confirm all types of files that are supported per attachment field, review KBA 2363852 - What kind of attachment fields can be used in Candidate Profile and / or Application? - Recruiting Management

While the attached document is in an invalid format, system won't allow the applicant to proceed, being necessary to remove the file, adjust the extension and upload it again. Using the correct format for the document attached will enable the Candidate to apply without errors.

If after checking the document has a supported document, the error is still happening, please create a case for support to investigate.

KBA 2363852 - What kind of attachment fields can be used in Candidate Profile and / or Application? - Recruiting Management

errorId=null, timestamp=null, errorMessage=Error, server=, versionInfo=, application error, internal candidate, internal applicant, internal careers, apply, unable to apply , KBA , LOD-SF-RCM , Recruiting Management , Problem