SAP Knowledge Base Article - Preview

3109210 - Duplicate Tickets Created

Symptom

You are working with email channels and noticed duplicated Tickets being created.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

mail ; email ; e-mail ; channel ; duplicate ; ticket ; interaction ; ID ; channel name ; inbound ; , KBA , LOD-CRM-SC-EML , Email , How To

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