3109210 - Duplicate Tickets Created

You are working with email channels and noticed duplicated Tickets being created.

SAP Cloud for Customer

The email is being sent to two or more Email Channels (at the same time or at different times).

This is the expected behavior.

When the email is sent to two or more channels, the message will be forwarded two or more times to the system, one for each channel. The system will treat them as different messages and create tickets for each one.

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SAP Cloud for Customer core applications all versions