SAP Knowledge Base Article - Preview

3109544 - [Onboarding] Unable to fetch form data error for I-9 section 2

Symptom

Getting an error message when user responsible for completing I-9 Section 2 and Section 3 attempts to access I9 Section 2 task for a candidate. The task is available to the user but following error appears when trying to load the task-

"Unable to Fetch Form Data"


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2105 ; SAP SuccessFactors Onboarding 2111

Keywords

Unable to Fetch Form Data, I-9 Section 2 form, Responsible User, defaultLocation, legal Entity , KBA , LOD-SF-OBX-EVF , Everify , Problem

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