SAP Knowledge Base Article - Public

3110419 - How to change the default mobile app browser during authentication? [SF MOB]

Symptom

  • The SAP SuccessFactors Mobile app uses an in-app browser for authentication (login)
  • However a customer may need to change this to a specific, external browser (ex. MS Edge) as required by their company.
  • Can we change the browser for SF mobile app?

Environment

SAP SuccessFactors Mobile

Resolution

This is not supported by the SF Mobile Application. 

  • Kindly note that the SF Mobile App operates independently of the external browser used, and we cannot enforce the use of a specific browser on your device. 
  • On some cases, a pop-up or prompt appears to select a default browser. Kindly suggest the users to choose Chrome to ensure optimal functionality and as per your requirement.
  • If customer is using MDM and the devices are managed by your organization, you can check either with your IT department for further guidance on how to setup the default browser on mobile. 
    • Additionally, you can inquire with your MDM provider on whether a default browser can be set on all devices managed. 

Keywords

default mobile app browser, change, configure, MDM, Mobile device management , KBA , LOD-SF-PLT-MOB , Mobile Issues , How To

Product

SAP SuccessFactors HCM Core all versions