3110455 - Error when trying to open Rehire Verification Tile - Onboarding

• An error is being received when trying to open Rehire Verification Tile.
• Error Message: while trying to invoke the method java.util.Map.containsKey(java.lang.Object) of a null object loaded from local variable 'fieldVals'
• The logs show below errors:
  
  • No data found from RCM for application id : UVXYZ, candidate id : XXXXX, job req id : XXXX
  • Applicant is already hired for Application ID: UVXYZ

SAP SuccessFactors Onboarding

1. Login to the instance
2. Click on the Rehire Verification Tile
3. The error appears

• One of the users in the Rehire Verification Tile is already hired.
• The application ID for the hired candidate was associated with two different process instance Ids
• Onboarding was initiated twice for the same user. There are two process triggers for the same application Id UVXYZ.
  
  • A process id where the candidate is already hired as a rehire.
  • A process id where it is waiting at first rehire check.
• Data has become inconsistent because of multiple onboarding initiations for the same candidate data without proper cancellation.

For Live Customers and Implementation Partners

Create a support ticket to check the logs in the backend and confirm that below error is found:

• No data was found from RCM for application id : UVXYZ, candidate id : XXXXX, job req id : XXXX
• Applicant is already hired for Application ID: UVXYZ

Four Cloud Product Support

1. Check the logs in the backend
2. Once confirmed the same error as above, get the Process Instance Id for the affected user/candidate.
3. Provide to the partner or customer.

To Fix the Issue:

1. Go to Admin Center > BPE: Manage User Tasks
2. Filter User task with process instance id for the affected candidate with 
3. Complete Task.
4. Then try opening Rehire Verification tile.

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