Symptom
Unable to configure Onboarding Integration Setup.
- Cannot add numbers of days to restrict onboarding of applicants who have been onboarded
- Cannot select Apply Onboarding to all Job Requisitions
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the instance
- Go to Onboarding Integration Setup
- Add a number in the 'Restrict the onboarding of applicants who has been onboarded within past (days)' field.
- See that the number entered clears out after clicking anywhere in the page.
- Select the radio button 'Apply Onboarding to all Job Requisitions'
- See that it is not getting selected.
Cause
- Lack of permission for the user who's trying to setup the integration
- In 'Internal and External Applicant Search Settings', some of the Custom Filters were not configured as mfield#. Instead, they are configured as filter# at present.
Resolution
Cause 1: The backend logs will show below error message:
Unable to retrieve the onboarding integration rule / settings: User is not having permission for managing integration [RCMONBOARDINGINTEGRATION]
Make sure of the below pre-requisites (switch in provisioning and RBP):
- Provisioning > Company Settings >> Enable Onboarding Integration>> BizX Onboarding Integration (requires BizX Onboarding)
- In Manage Permission Roles >> Find the affected user's RBP Role role > Recruiting Permission, make sure the following permissions are granted
- Onboarding Initiate Permission
- Onboarding Update Permission
- Recruit-to-Hire Data Mapping
- Setup Onboarding Integration
Cause 2: In 'Internal and External Applicant Search Settings', the Custom Filters should always be configured as mfield# values instead of filter#.
See Also
Visit Confluence Page for the required permissions and configuration for Onboarding2 Configuration Setup
Keywords
Onboarding Integration Setup, Recruiting Permission, RCMONBOARDINGINTEGRATION, Unable to retrieve the onboarding integration rule / setting, Onboarding 2.0, ONB 2.0, OBX, INC0961201, INC1257175 , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem