Symptom
You would like to understand how to configure the FSM Expense Types in your SAP Cloud for Customer system.
Environment
SAP Cloud for Customer
SAP Field Service Management
Resolution
To configure the expense types, you may follow the steps below:
- Navigate to Business Configuration work center.
- Navigate to Overview work center view.
- Search for Additional Configurations for Integration with SAP Field Service Management.
- Open this activity.
- In the next screen, you would be able to maintain the Expense Types.
After that initial setup, it would be required to maintain a code list for the Expense Types between C4C and FSM, following the steps below:
- Navigate to Business Configuration work center.
- Navigate to Overview work center view.
- Search for Code List Mapping for Integration with External Applications and Solutions.
- Open this activity.
- Click Maintain Code List Mapping.
- Filter on the Mapping Group (if it already exists) for Tickets Integration.
- Filter on the Local Data Type Name column for ExpenseType.
- Select the row.
- See the maintained values for C4C and FSM.
Last, but not least, the condition type and products needs to be configured, following the steps below:
- Navigate to Administrator work center.
- Navigate to Service and Social work center view.
- Click Configure Expense Types, under Field Service Management Maintain Settings for FSM Integration.
- Here, you would be able to define a condition type and a specific product to be created for the item in C4C, depending on the Expense Type received from FSM.
Keywords
C4C, FSM, SAP Cloud for Customer, SAP Field Service Management, Service, Expense, Expense Type, Type, How To, , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , CEC-SRV-FSM , Field Service Management , How To