3110502 - Error Happens When Run the Payload "Update not possible; existing data for ITEM not fully specified"

You expect to update the Service Confirmation via webservice, however, the response comes as error: Update not possible; existing data for ITEM not fully specified.

SAP Business ByDesign

You run your payload e.g. (Note that all relevant values have been changed to a placeholder as 'XXXXXX')

<soapenv:Envelope

    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"

    xmlns:glob="http://sap.com/xi/SAPGlobal20/Global">

    <soapenv:Header/>

    <soapenv:Body>

        <glob:ServiceConfirmationBundleMaintainRequest_sync>

            <BasicMessageHeader/>

            <ServiceConfirmation ItemListCompleteTransmissionIndicator="false">

                <ID>XXXXXX</ID>

                <Item actionCode="02">

                    <UUID>XXXXXX</UUID>

                    <ID>XXXXXX</ID>

                    <Product actionCode="02">

                        <ProductInternalID>XXXXXX</ProductInternalID>

                        <QuantityMeasureUnitCode>XXXXXX</QuantityMeasureUnitCode>

                    </Product>

                    <ScheduleLine actionCode="02">

                        <Quantity unitCode="EA">XXXXXX</Quantity>

                        <UUID>XXXXXX</UUID>

                    </ScheduleLine>

                    </Item>

                </ServiceConfirmation>

            </glob:ServiceConfirmationBundleMaintainRequest_sync>

        </soapenv:Body>

    </soapenv:Envelope>

The response comes as error: Update not possible; existing data for ITEM not fully specified.

 As per current logic when modification is being set for <ScheduleLine> then it is looking for alternate key as <Id> and that is not passed in payload.

So please add <Id>ABC</Id> in ScheduleLine to avoid this error. (Where ABC represents the relevant ID for the scenario).

Follow example given below:

<ScheduleLine actionCode="02">

 <Id>ABC</Id>

<Quantity unitCode="EA">XXXXXX</Quantity>

<UUID>XXXXXX</UUID>

</ScheduleLine>

Service Confirmation; SOAP; Webservices; Update; Error; Payload; , KBA , SRD-CRM-SEO , Service Orders , How To