SAP Knowledge Base Article - Public

3110920 - Performance issue while navigating between files (stories, models etc.) in SAP Analytics Cloud (SAC)

Symptom

  • After login to SAC the data load e.g. Recent stories/files etc. to Home page or loading the list of Stories/Models etc. in My Files takes approx. a minute or more.
  • This is experienced in every navigation action like selecting a file etc.
  • In the HAR file you will that the below request takes the most time:

wss://browsernotification-sac-saceu10.cfapps.eu10.hana.ondemand.com/browser-notification/852/vsdx3ru2/websocket

Environment

  • SAP Analytics Cloud (Enterprise) 2021.14.15

Reproducing the Issue

  1. Login to SAC.
  2. Data load e.g. Recent stories/files etc. to Home page or loading the list of Stories/Models etc. in My Files takes approx. a minute or more.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-ADM , SAC Administration , Problem

Product

SAP Analytics Cloud 1.0