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SAP Knowledge Base Article - PreviewSymptom
You notice that, an e-mail which created a service ticket is not being displayed in the Timeline tab and in the Interactions tab of your ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
E-mail, Email, Ticket, Service Ticket, Service Request, Service Request Ticket, C4C, Interaction, Interactions, Timeline, Tab, Missing, Activity, Reference Document ID, Delete, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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