SAP Knowledge Base Article - Public

3111223 - KUT Field not Copied from Opportunity to Sales Quote

Symptom

A KUT field for opportunity and sales quote is extended, but when you create a sales quote from the sales quote quick create screen, the KUT field remains empty.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center
  2. Go to Sales Quotes view
  3. Create (+)
  4. Select the Document Type
  5. Select the Account
  6. Add an opportunity where the KUT field has a value
  7. Select Save and Open
  8. Observe: When you open the sales quote, the KUT field is empty

Cause

You can create a quote as a follow-up document to an opportunity from the opportunity screen. In this case, the data of the opportunity (e.g. account, products or extension fields) is copied into the follow-up quote.

However, you can also just assign an opportunity to a quote by entering the opportunity ID in the quote screen. In this case, no data is copied, neither accounts, products nor extension fields. Nothing is copied from the opportunity in this case, also the field KUT is not copied.

Resolution

This is the expected system behaviour

Keywords

KUT, opportunity, Sales Quote, extension scenario, copy , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions