SAP Knowledge Base Article - Public

3111551 - SkillSoft does not import new items

Symptom

Customer is running the Skillsoft connector, but no courses are syncing. Customer was able to import courses in the past in the same system.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. LMS Admin >
  2. Configuration >
  3. Connectors>
  4. Schedule it to run>
  5. After it completes, check the imported courses>
  6. Notice that no new courses were imported.

Cause

One of the causes maybe due to incorrect values set up in the Connector settings under LMS Admin > Configuration > System Configuration > CONNECTOR.

Resolution

Please create a ticket with Cloud Support team so we can investigate our logs to assist you in the troubleshooting.

Keywords

Skillsoft, import not happening, Record to be Rejected since ref value for CatalogID was NOT found, issue to import courses , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 2105