3111555 - Manual Dunning Level in Customer Account is not Considered in Dunning View

You have manually maintained a Dunning Level in Customer Account, however the system is using a different Dunning Level in Dunning.

SAP Business ByDesign.

1. Go to the Receivables work center.
2. Go to the Customer Accounts view.
3. Select the relevant Account.
4. Click View.
5. Select the Invoice ABC. 
6. Click Item Details.

The Dunning Level was manually set as 1.

7. Go to the Receivables work center.
8. Go to the Dunning View.
9. Select the relevant Dunning Proposal.
10. Click Edit.

The Document ABC had Dunning Level as 2, however you expected it should be 1 as per Item Details in Customer Account.

ABC - Invoice ID

This is happening because the Invoice ABC is already overdue and should already be on Dunning Level 3.

This is due to the Baseline Date that was used, for example 80 days ago.

When you manually set the Dunning Level on the Customer Account, the Run automatically moves it up a level because the Invoice is 80 days overdue and should therefore be at the highest Dunning Level.

Every time you execute the Run it is always going to move up one Level from what you have set until it reaches the highest Level.

It will not follow the Dunning Strategy in this case because it should already be at the highest Level. All the intervals defined in the Dunning Strategy have already passed.

This is the designed system behavior.

Dunning Proposal, Dunning Level, Invoice ID. , KBA , SRD-FIN-ACR , Receivables , How To