SAP Knowledge Base Article - Public

3111963 - Same Serial Number is used in multiple Outbound Delivery Documents

Symptom

Serial Number KLM is used in Outbound Delivery DEF and GHI.*KLM refers to Serial Number Id, *DEF, *GHI refers to Outbound Delivery id's

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to Service Entitlements Work Center
  2. Go to Registered Products View
  3. Search for KLM
  4. Select Edit
  5. Navigate to Tracking tab
  6. You observe Outbound Delivery DEF & GHI being make use of serial number KLM

Cause

Serial Number profile maintained for product Material: NOP is seen as Mandatory on Transfer to/from Customers*NOP refers to Material ID.

Resolution

This is the expected behavior , same serial number can be used in multiple documents as long as  serial number profile is not maintained as  "Mandatory on all Logistics and Production process" then it’s possible.

Keywords

Same Serial Number is used in multiple Outbound Delivery Documents, Serial Number profile maintained for product Material, Serial Number  is used in Outbound Delivery , KBA , same serial number is used in multiple , multiple outbound delivery documents , serial number profile maintained for pro , AP-ODP-OD , Outbound Delivery , Problem

Product

SAP Business ByDesign all versions