Symptom
- While refreshing Web Intelligence report based on the legacy UNV universe (SSO authentication), appears the error: The following database error occurred: Unable to connect to SAP BW server 00024rabax during sapgui logon#######################################################. For information about this error, please refer to SAP Knowledge Base Article 2054721 on the SAP Support Portal. (IES 10901)
- If logged in with SAP user/password secondary credentials is working, but SNC is failing for users logging in with enterprise or AD.
- We have confirmed that BICS (direct connect to BW) is working in both cases with SNC enabled or disabled (in this case SNC is used for encryption not SSO)
- We have confirmed that while SAP development will not support cybersafe SNC directly, if cybersafe can make it work it would be acceptable
- Error in BI webi logs was "Unable to connect to SAP BW server SNC name of the partner system not in ACL system"
- Error in the BW logs was "error 12 ACL entry for SNC-secured server-server link is missing"
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Environment
SAP BusinessObjects Business Intelligence platform 4.3 SP1 patch 6 and patch 8
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
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