Symptom
After an upgrade from BI 4.2 SP06 to BI 4.3 SP01 patch 600
- SIA is not starting.
- Tomcat is not responding. Although Tomcat shows as running but is not responding after install finishes.
- Tomcat work folder is not getting generated.
- The sizes of either of sapjvm bin folder, tomcat bin folder and lib folder are different when compared to a working server.
- Tomcat is not responding (part of original issue) and this is being looked into.
- This error is seen in the BI 4.x install logs (setupengine.log) and tomcat stderr logs as well
14:44:52.796 Error occurred during initialization of VM
java/lang/NoClassDefFoundError: java/lang/Object
[Last 4000 events in the event buffer]
<thread> <time> <id> <description>
10464 0.02 0x0000000b Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\zip.dll" [0x00007ffb71c80000]
10464 0.02 0x0000000a Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\zip.dll" [0x00007ffb71c80000]
10464 0.01 0x00000009 Protecting memory with PAGE_READWRITE | PAGE_GUARD [0x0000005cc5240000,0x0000005cc5244000]
10464 0.01 0x00000008 Creating red and yellow zone [0x0000005cc5240000,0x0000005cc5244000]
10464 0.01 0x00000007 Attempt to load dll "hsdis-amd64.dll" failed (126)
10464 0.01 0x00000006 Attempt to load dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server\hsdis-amd64.dll" failed (126)
10464 0.01 0x00000005 Attempt to load dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server\hhsdis-amd64.dll" failed (126)
10464 0.01 0x00000004 Attempt to load dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\server\hsdis-amd64.dll" failed (126)
10464 0.01 0x00000003 Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\jdwp.dll" [0x00007ffb6ee30000]
10464 0.01 0x00000002 Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\java.dll" [0x00007ffb6f5d0000]
10464 0.00 0x00000001 Loaded dll "<INSTALL_DIR>\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\jre\bin\verify.dll" [0x00007ffb71ca0000]
Ant return code: 1 - The symptoms are also similar to kba 2621159 - Tomcat not getting started after update - but applying this KBA was not enough.
- Other symptoms such as APS servers failing after installation are seen as per KBA 2500156 and 2312254
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Environment
SAP BusinessObjects BI Platform 4.1/4.2/4.3
All supported Operating systems (Windows/linux)
Tomcat 8.0/8.5/9.0
Product
SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
cannot load hsdis-amd64.dll zip.dll , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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