3112088 - Create Email Notification Template for PR or PO Approval Process and how to ensure those emails are sent successfully

Need a email notification template for PR/PO approval process, however, can't edit the expected fields in the available templates.

or

Email Notification not sent.

SAP S/4HANA Cloud Public Edition

A. Even though you can't edit the Pre delivered templates, you can copy one of them (like MMPUR_CPR_DEFAULT_EMAIL_TMPL) and then Edit the new one. Please follow the steps:

I:Enter the "Maintain Email Templates" App

1. Search for one of the Pre delivered templates
2. Select it and click in 'copy' at the top of the page
3. Ensure templates have correct spaces and underscores, matching Help Portal standards.
4. Go to the Custom templates
5. Select the one you've created
6. Edit the scope and add the fields (you can find a list of the available ones in "Show Data Fields) that you wish.

II: Follow below steps to create new workflow:

1. Open the Manage workflow app.
2. Copy a workflow.
3. Edit the copied workflow.
4. Add email notifications.
5. Set up the email details.
6. Specify recipients.
7. Save your changes.
8. Arrange workflow order
9. Test the workflow.

Note : Few templates have default predefined recipients thus you will not see the Notifications tab for them.

B. If its a tenant other than production tenant, ensure that Email address or domain is maintained in BC Activity SSCUI 101312. 

C. Check the status of email notification transmissions in the APP ' Monitor Email Transmission', if the status is Sent check the below,

D. Ensure that DKIM is configured, cause only then emails will be sent out of S4 HANA system.

https://help.sap.com/docs/SAP_S4HANA_CLOUD/0e602d466b99490187fcbb30d1dc897c/f83f5260160d40a4ac1797e7d8b1eb5e.html

https://help.sap.com/docs/SAP_S4HANA_CLOUD/0e602d466b99490187fcbb30d1dc897c/bd5b25de619d4f4da609fa86261a1126.html

In the above links
To get an idea of what to do, hover over the app names on the left.

For more detailed information, click the app name.

MM, Purchase Requisition Approval, Email Notification, Email Templates,S4_HC, S4_1C, Manage workflow, 101312, Auto email, Triggering, Email template, Workflow email notification , KBA , MM-PUR-REQ , Purchase Requisitions , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions