SAP Knowledge Base Article - Public

3112158 - SAP Analytics Cloud, Analytics Designer Survival Guide


You have an issue with SAP Analytics Cloud (SAC), Analytics Designer (AD) and want to know how to troubleshoot it.

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SAP Analytics Cloud, Analytics Designer


When we face an issue with SAP Analytics Cloud, Analytics Designer, please check the following:

1 – What is the Model type that the Analytic Application is based on? - Imported Model (from BW, Hana, Excel spreadsheet) or Live Data Model (BW, Hana, UNX).

2 – Does the same issue happen with Story (build on Story Designer)? - In case the issue happens in Stories,the case should be reported to the team responsible for the Model used in the AA/Story - BW Live Data Model -> LOD-ANA-LDC-BW - Hana Live Model -> LOD-ANA-LDC-HAN - Imported Model - > LOD-ANA-DES - Imported Model -> LOD-ANA-DES.

These checks being done we can then look at the issue. We have basically two common issues:

1 – Performance:

For performance troubleshooting, we should analyze two things

   1 – Backend response:

     - Run the application, press F12 (or go to Chromes menu>More Tools>Developer Tools)

     - Basically we have two types of requests: GetServerInfo and GetResponse, for performance purposes we focus only in the GetResponse;

     - Click the GetResponse’s and go to “Preview”;

     - Check the run-time;

     - If the RunTime is too high, most likely the case will have to be handed to the team responsible for the Live Connection (that is not a rule, before doing that make sure other possible causes have been discarded)

  2 – Check which Widgets and Scripts are taking the most time on start-up:

     - Launch the application

     - Add the following parameter in the URL: “ ?APP_PERFORMANCE_LOGGING=true ”

     - Open the Developer Tools (F12) and paste the following on the Console tab:"(Application)").filter(e => e.entryType === 'measure').sort((a,b) => (a.startTime + a.duration) - (b.startTime + b.duration))

    - This will generate data regarding the Application performance as following:

  3 – After checking where the time is most spent on, you can refer to the performance hints guideline and check the customer script and settings accordingly to the Best Practices:

  2946271 - Performance hints for SAP Analytics Cloud Analytics Designer applications.

2 – Scripting Errors/ “How to” Requests:

  1 – For Scripting Errors, as AD deals with Java Script code directly, one of the ways to analyze a SAC application is by setting several “Console.log” API’s to the application and follow the variables in the F12 Console Tab. Please see the example below:

      Here we can see that there is a For loop within a For loop. So, we want to follow each variable and check their values. For that we use Console.log to verify the values