SAP Knowledge Base Article - Public

3112339 - Recruiting Posting API Time Out


Since Monday October 25th, Recruiting Posting system is facing major instability regarding the API. Customer using webservice integration are facing lots of times out while trying to access RPO.

This is not a release issue.


SAP SuccessFactors Recruiting Posting

  • Webservice Integration

Reproducing the Issue

  1. Access Recruiting Posting in webservice access
  2. Get random time out error 


Root Cause Analysis : Due to temporary timeouts on our database, multiple sessions have been created for some offer queries, although our code was designed to handle only single sessions.
The fix provided consists in destroying any session (and not only single ones) so that ATS are not blocked when making new offer queries after database latencies.


Status : Resolved

Impact : Unable to access Recruiting Posting with the Webservice integration.

Workaround : Try again to access Recruiting Posting system, the error is random but occurs a lot.

Action Item : 


Action ItemTypeResponsible
2021-10-25Create Troubleshooting and Investigation DocumentationInvestigationProduct Support
2021-10-26Engage Software Operational team via Internal caseInvestigationProduct Support
2021-10-26Assign a Software Developer for further investigationInvestigationProduct Engineering
2021-10-26Issue found and Correction in progressInvestigation + ResolutionProduct Engineering
2021-10-26Issue CorrectedResolutionProduct Engineering


Recruiting Posting, Webservice Integration, Issue,  , KBA , LOD-SF-RPO-SYS , System Performance, Usability, Errors, Security , Bug Filed


SAP SuccessFactors Recruiting Posting all versions