SAP Knowledge Base Article - Public

3112545 - Sales Order Has 'In Process' Status, Due to One of the Lines is Cancelled

Symptom

Sales Order is In Process even though the Customer Demand has not been released.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Orders work center.
  2. Go to New Sales Order view.

The Sales Order has 'In Preparation' status.

  1. Put the necessary information in the General tab.
  2. Navigate to the Items tab.
  3. Add various products / items.
  4. Select one of those items.
  5. Maintain a 'Reason for Rejection' in this item.
  6. Save the document.

Now the Sales Order has 'In Process' status.

Cause

The header status is the aggregation of the item status. Hence if at least one of the item status is changed from Not Started even if it is because of cancellation, the header status will be affected.

Resolution

 This is the system's standard behavior.

Keywords

Sales Order, status, In Preparation, In Process , KBA , AP-SLO-SO , Sales Order , How To

Product

SAP Business ByDesign all versions