Symptom
Sales Order is In Process even though the Customer Demand has not been released.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Sales Orders work center.
- Go to New Sales Order view.
The Sales Order has 'In Preparation' status.
- Put the necessary information in the General tab.
- Navigate to the Items tab.
- Add various products / items.
- Select one of those items.
- Maintain a 'Reason for Rejection' in this item.
- Save the document.
Now the Sales Order has 'In Process' status.
Cause
The header status is the aggregation of the item status. Hence if at least one of the item status is changed from Not Started even if it is because of cancellation, the header status will be affected.
Resolution
This is the system's standard behavior.
Keywords
Sales Order, status, In Preparation, In Process , KBA , AP-SLO-SO , Sales Order , How To
Product
SAP Business ByDesign all versions