SAP Knowledge Base Article - Public

3112647 - Email Services Custom Layout


  • Create custom layout
  • How to enable custom layout?


SAP SuccessFactors Onboarding


With custom layout settings, you can define the layout and the background of all the e-mails. If a custom layout isn't configured, the default layout is used.

  1. Go to Admin Center  Email Services, and enable Use Custom Layout.#Paste a custom HTML content in the text area to customize your e-mail layout.
  2. To view the custom layout before submitting the changes, click Preview.
  3. Click Submit.
  4. Click here to view the default layout and customize it.

*Note: Creating custom layout can be done by an Admin or Partner who has/have background on HTML coding. Otherwise, pasting any layouts with incorrect HTML coding might return an error.

*Note: The custom layout will only be visible on the external welcome letter template to the Onboardee.


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SAP SuccessFactors Onboarding