SAP Knowledge Base Article - Public

3112956 - Location Not Determined Within Appointment QC


While creating an appointment, the Location field does not determine the account's location within the quick creation screen automatically.

Instead you get the warning message "Please enter a location or it will be defaulted on save."

After you save and open the object, the location field is filled.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work centre
  2. Go to the Appointments view
  3. Click New
  4. Enter any account which has an address maintained that should be pulled into the location field.
  5. You received the warning message: "Please enter a location or it will be defaulted on save."

Result: the location field stays empty.

  1. Enter the mandatory fields leaving the location field empty.
  2. Save and open.

Result: the location field has now been determined from the account's master data in the appointment TI. 


This is the current expected system behaviour.

The system will determine the location during the save action. The location becomes visible after the object is saved in the appointment TI.

If appointment has MS-Team collaboration maintained in the Business Configuration, then the location field is expected to pull = MS Teams.


We offer the option to enter a manual location to the Location field during the appointment creation for situations where this might not be the one maintained as address in the account.

If left un-touched, the field value will be determined during the save action of the object and will be determined in the TI. The reason for this is a roundtrip to the backend which finds the location from the account.

During object creation, after entering the account, you get the following warning message that informs you of this:

"Please enter a location or it will be defaulted on save.".

We allow for the option of entering a different, manual location.

See Also

KBA 2935848 - Location Field in Visits


Please enter a location or it will be defaulted on save., , KBA , LOD-CRM-ACT , Activities , Problem


SAP Cloud for Customer core applications 2108