Symptom
A multilevel categorization schema is used in processing incidents and has recently been updated, a new category value has been added. This new category value is reflected on the CRM UI e.g when creating a new Incident but in Create Incident fiori app the new value is not shown and an outdated version is still being used.
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Environment
SAP Solution Manager 7.2
Product
Keywords
fiori, ui, crm ui, multilevel, categorization schema, cat schema, categories, updated, refresh, active, not available, old, outdated, category value, Z_RESET_MLC_BUFFER , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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