SAP Knowledge Base Article - Public

3113058 - Service Order Invoice Status set to "Not Started" Instead of "Not Relevant" for Non-Billable Items


 In a Service Order, the Invoice status is set to "Not Started" instead of "Not Relevant" for Non-Billable items as a result of which the overall status of the service order cannot be set to Completed.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Service Orders - Service Order Processing.
  2. Select the Service Order ABC (ABC represents the Service Order ID).
  3. Edit and navigate to Services and Spare parts tab.
  4. Under General sub tab, the Non-Billable is ticked.
  5. But still the Invoice status is showing Not Started.


This happens since you selected the non-billable flag before entering the product ID.


You need to cancel the existing item and create a new one. When adding the new item, kindly maintain the product ID first, and then select the non-billable flag.


Service Order, Line Item, Service ID, Product ID, Non-Billable, Checkbox, Ticked, Marked, Selected, Invoice Status, Incorrect, Unable, Complete, In Process , KBA , SRD-CRM-SEO , Service Orders , How To


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