3113103 - Inline Images are Not Seen on Ticket's Attachments Tab

You received an email on your system with Inline Images and noticed they are not seen on the Attachments tab of the Ticket.

SAP Cloud for Customer

Inline Images are not seen as attachments on the Tickets.

This is the expected system behavior, if you need to see the file as an attachment, you can navigate to the email activity created, using the View Details feature.You can open the email there would be section of attachments facet there you could find the email inline images as type

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SAP Cloud for Customer core applications all versions