SAP Knowledge Base Article - Public

3114008 - Interviewer unable to access Application Portlet from Interview Central - Recruiting Management

Symptom

An Interviewer can't open Candidate Portlet from Interview Central.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

There are a couple of possible scenarios where a the issue is occurring: 

Scenario 1: 

  1. Inside Interview Central; 
  2. Interviewer can access the Portlet from "Candidates" section, while inside "Rate Now" tab, it is not accessible. 

Scenario 2: 

  1. Inside Interview Central;
  2. Interviewer can access the Portlet from "Rate Now" tab only

Scenario 3: 

  1. Inside Interview Central;
  2. Interviewer can't access the Portlet at all. 

Cause

There is a misconfiguration concerning Interview Central permissions.

For Scenario 1:

From Admin Center, the level of selection is set as "No Selection", which makes the interviewers not able to see the application. 

For Scenario 2: 

The User has no permission to access the Candidate from the status that he is inserted, but inside Admin Center > Manage Recruiting Settings > Interview Central > Grant Interviewers the access level of <operator> the role is selected.

For Scenario 3: 

No permission was granted either from Admin Center or Requisition.


Each permission and from where it is derived: 

Candidate Portlet from Interview Page, below "Candidates":

The permission will be inherited from the Operator from the Requisition. If the Operator was not a part of the Requisition process, the Portlet will not be visible. If the Operator was a part of the process, it also required to access the Candidate current status

Candidate Portlet inside "Rate Now" tab:

Permission inherited is from the one set inside Admin Center > Manage Recruiting Settings > Interview Central > Grant Interviewers the access level of <operator>.

Resolution

Is know that if the Interviewer was not a part of the Requisition, it won't be possible to access from "Candidates" section, only from "Rate Now" tab. Following the logic, if the Interviewer should access the Portlet from this tab, the permission that needs to be granted is the one from Admin Center.

Now, if the Interviewer should access only the "Candidate" section Portlet, it would be necessary to leave only the permission granted from the Requisition (also the status where the Candidate is inserted), while the one from Admin Center is disabled for the role.

If the permission should have both permissions, it is necessary to activate it from both ends; Requisition and Admin Center.  

See Also

KBA 2082168 - Interview Assessment: Viewing the Candidate Application - Recruiting Management;

KBA 2749129 - Interviewer able to access application through Interview Central.

Keywords

interview central, interviewer, unable to access, candidate portlet, application portlet , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions