SAP Knowledge Base Article - Public

3114016 - Learning Assignment Tasks or Approvals on the Latest Home Page upgrade failed

Symptom

Customer is trying to run the Learning Assignment Tasks or Approvals upgrade on the Latest Home Page but it keeps failing.

Error:

Oops! There was an application error and we could not enable Learning Assignment tasks on the latest Home Page at this time. Please try again later or contact your system administrator.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Upgrade Center
  2. Choose Learning Assignment Tasks on the Latest Home Page
  3. Retry upgrade now

Cause

Note:

vSaaS customers should not enable this as of yet (Monitor  https://community.successfactors.com/t5/Platform-Resources-Blog/Reimagined-Home-Page-Validated-Learning-Customer-Innovation/ba-p/284993  for updates regarding).
All Preview environments can enable this with no issue now unless vSaaS.


For the following Error:

Oops! There was an application error and we could not enable Learning Assignment tasks (or Approvals) on the latest Home Page at this time. Please try again later or contact your system administrator.

The admin initiating the upgrade does not have the same IDs in BizX and Learning Admin as well as having Learning Administration RBP permission in BizX.

Resolution

Note: All upgrades are currently paused, see product management community information regarding here: https://community.successfactors.com/t5/Platform-Resources-Blog/Migration-to-Reimagined-Home-Page-June-2022-Innovation-Alert/ba-p/262091

vSaaS customers should not enable this as of yet (Monitor https://community.successfactors.com/t5/Platform-Resources-Blog/Reimagined-Home-Page-Validated-Learning-Customer-Innovation/ba-p/284993 for updates regarding).
All Preview environments can enable this with no issue now unless vSaaS.


For the following Error:

"Oops! There was an application error and we could not enable Learning Assignment tasks on the latest Home Page at this time. Please try again later or contact your system administrator."

The admin initiating the upgrade must have the same IDs in BizX and Learning Admin as well as having Learning Administration RBP permission in BizX.
To check the Bizx ID perform an employee export and review the BizX userID field associated to the BizX username field.  This BizX userID must match including case sensitivity to an LMS adminID.

Keywords

sf, lms, Learning, Assignment, Tasks, Oops!, error to update Learning Assignment Tasks, approvals, LMS, Bizx, Job, learning, 3108425, LRN-124392, CS20210002286511 , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS-TIL , Landing Page and Tiles , Problem

Product

SAP SuccessFactors Learning all versions