SAP Knowledge Base Article - Public

3114143 - Job information is not synchronized for crossboarding candidates - Onboarding


Crossboardee's Job Information is not synchronized based on the information in Manage Data >> Position.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate crossboarding for a candidate.
  2. Try to complete the NHDR step.
  3. In the Job Information portlet, Job Information is not being synchronized based on the information in Manage Data >> Position vs the data that the responsible user can see in Newe Hire Data in the dashboard.


Configuration issue.

  • There is a Position to Job info sync that is configured to be triggered when there is a change in position.
  • So this is configured as an OnChange rule for JobInfo.Position field in Manage Business Configuration UI.



The solution to overcome Position to Job Info data sync for the Internal hire onboarding process.

  • Initiate Crossboarding does not trigger “Onchange” Rules
  • Hence, you need to add this rule for event type = onSave.


Crossboarding, Internal Hires, XBD, OBX, Onboarding 2.0, Job Information, Job Information Sync, jobInfo, onChange, onSave, ONB 2.0, INC1164764 , KBA , LOD-SF-OBD-XBD , Cross Boarding , Problem


SAP SuccessFactors Onboarding 2105