3114204 - Different Figures in Campaign Success for Messages Report Vs Campaign Performance Report

Different KPI  hard bounces Figures in Campaign Success for Messages Report Vs Campaign Performance Report.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Marketing Cloud Edition

1. Go to Analytics and Report Gallery App
2. Search for the Report
3. Open the report enter the Camping ID and click on Go button 
4. You can see the EX: Sent Message count, Hard bounces is different is the two reports 

The query “Campaign Success for Messages” gets the information from DB directly and about all interaction to campaign independently of campaign status.

The query "Campaign Performance" works with campaign that have status 'Released' only. If campaign status was changed to 'Stopped' this campaign was not taken in process for performance. All interactions to this campaign, that was created after campaign stop, will be not taken in Campaign performance data. 

Please refer to the online help for further information on

Campaign Success for Messages

https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/latest/en-US/221f76acb31f487885be59dcd4c6786c.html?q=Campaign%20Success%20for%20Messages

Campaign Performance

https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/latest/en-US/5ff1a7c5ad5a45a2a907e07c26becb24.html

Campaign Success for Messages; Campaign Performance; report; Analytics and Report Gallery; Camping Report; figure; key figure  , KBA , CEC-MKT-CPG , Campaign , Problem