SAP Knowledge Base Article - Public

3114431 - Application error when clicking on Candidates in the Job requisition - Recruiting


Error is displayed when clicking on Candidates in the Job requisition.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Go to Job requisition
  2. Click on Candidates
  3. Error happens
  4. errorId=db8c990f-02b6-44c2-ad9a-f6114b7be164, fingerprint=961858eea4308fb72c10c89512344b5511d57f9c


  • Splunk logs : while trying to invoke the method com.successfactors.rcmapplication.bean.CandidateDMBean.setRcmCacheMgr(com.successfactors.rcm.api.util.IRCMCacheMgr) of a null object loaded from local variable 'candidateDM'
  • Cause : This is a configuration issue, the Job Requisition Template does not have any Job Application Template associated with.


  • Define the Job Application Template to Job Requisition Template via Admin Center > Manage Templates. Refer KBA Article : 2846275


  • Please engage your implementation partner to associate Job Application Template to Job Requisition Template  in the Job requisition XML template. 

See Also

  • KBA Article : 2846275 : Create New Job Requisition Error: "The system didn't find a default application template. Please contact your system administrator to configure an application XML on the job requisition, or set an active application template as default." - Recruiting Management
  • KBA Article : 2365214 - The Manage Templates Tool - Recruiting Management


SF, Success Factors, RCM  , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions