SAP Knowledge Base Article - Public

3114450 - Find Availability in Interview Scheduling throws an error - Recruiting Management


When trying to find a user's availability in Outlook Integration, the error below displays:

"Outbound communication to eQuest was blocked because it attempted to access a service in a country or region in which SAP does not provide products or services.
Per SAP policy and applicable law, using or accessing SAP products and services in or from these countries/regions is strictly prohibited.
For more information on SAP end use restrictions, please visit:"


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting > Interview Scheduling
  2. Select the Job Requisition and candidate you wish to schedule an interview
  3. Select the user
  4. Click on Find Availability
  5. Receive the error


The cause we have identified so far is:

There is a misconfiguration in Outlook Integration set up: service account, type of connection, URL, location of Server.


The configuration of Outlook Integration is provided by the company's IT team as it refers to the company's Exchange configuration. So, the resolution to this is to review the settings so that it will match the server configuration.


integration, outlook, scheduling, central, ms, azure. , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem


SAP SuccessFactors Recruiting all versions