SAP Knowledge Base Article - Public

3114644 - Home Page personalization is lost when business role is changed for user

Symptom

When a Business Role is changed for a User, Home Page personalizations are then removed.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. User has certain Business Role assigned and has mad some personalizations on the Home Page
  2. The Business Role for the User is changed/removed
  3. The personalizations on the Home Page are then lost/removed

Cause

Expected Behavior

Resolution

User will have to re-do the personalizations or previous business role will have to be assigned.

Keywords

Home Page, Personalizations, Business Role , KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer core applications 2108